1 Who are we?

We are IKO Sales International NV. We have our registered office at Ham and our principal place of business at Truibroek 74, 3945 Ham, Belgium. We are registered with the Chamber of Commerce Hasselt under company number 46.369.

In the context of our activities, we collect, hold, disclose and/or otherwise process personal data. Pursuant to applicable data protection and privacy legislation, we qualify as the controller with respect to the personal data that we process.  

2 We know your privacy is important to you 

We value your right to privacy and strive to protect your personal data in accordance with applicable data protection legislation and more specifically with the General Data Protection Regulation (“GDPR”) and its national implementing legislation.

In this Privacy Policy we set forth how we collect your personal data, how and for what purposes we may use your personal data and to whom your personal data may be disclosed by us. Further, this Privacy Policy includes important information regarding your rights with respect to the processing of your personal data. Therefore, we encourage you to read this Privacy Policy very carefully.

From time to time, we may need to change this Privacy Policy. The most recent version of this Privacy Policy is available on our website www.cambridgexpress.eu.
We encourage you to regularly review this Privacy Policy. You may also ask us to send you a copy of the most recent version of this Privacy Policy.

Attention: By using our website and by sharing your personal data with us, you acknowledge that your personal data will be processed in the manner as described in this Privacy Policy.
Note: this does not constitute your 'consent' to the processing of your personal data. We do not process your personal data on the basis of your consent, unless specifically indicated.

3 Whose personal data do we collect?

In the context of our services, we may collect personal data relating to our customers or visitors of our website.

4 How do we collect personal data relating to you?

We may collect information about you in various ways:

directly from you, for example in a sales conversation;

directly from you when you visit our website www.cambridgexpress.eu, which may include information you provide to us by means of contact forms on that website or subscription to our newsletter;

from third parties, for example personal data relating to the data subject(s) are collected  via cookies or third party cookies; 

otherwise, for example, when you visit our website www.cambridgexpress.eu by means of cookies. 

5 What personal data do we collect and for what purposes do we use your personal data?

We collect the following information about you and we use it for the following purposes:

Personal data: your identification and contact information (name, address, telephone number, email address or other contact details) 
customer administration, supplier administration, administration and management of personnel and intermediaries, to deliver the services of products you ordered, for administrating payment of invoices and to collect debts, for marketing purposes

Personal data: electronic localisation information, your IP address and surfing behavior
to improve our services and the quality thereof to protect our assets, business and personnel, in the context of a possible business transaction, to handle disputes and ensure our legal position herein, to comply with legal obligations

Personal data: We can also consult identification and contact information via external databases which we purchase and combine this information with the data we have collected from you, in order to obtain more complete or accurate information. 
for making decisions about selecting you as a vendor 
for profiling

For the processing of your personal data, as listed above, for the purpose of the goals, as listed above, we rely upon your consent. We note that you have the right to withdraw that consent at any time. You may do so by sending us a request mail to residential.europe@iko.com.

6 With whom do we share your personal data?

In the context of the purposes as listed above, we may share your personal data with third parties, such as service providers we use (e.g. IT service providers or marketing agencies). Your personal data can also be disclosed to our affiliated companies.

We will ensure that, where relevant, contractual safeguards are implemented to ensure the protection of your personal data when disclosing your personal data to a third party. For example, we will enter into data processing agreements with relevant parties (providing for restrictions on the use of your personal data and obligations with respect to the protection and security of your personal data).

Your personal data and/or person profiles shall not be rented, nor sold to third parties without your prior explicit consent.

7 How long do we store your personal data?

Your personal data will not be stored for longer than is necessary in relation to the purposes for which we process them (we refer to the purposes as listed above in paragraph 5). Only where we are legally obliged to, or where this is necessary for defending our interests in the context of judicial proceedings (e.g. in case of a dispute), we will store the personal data for longer periods.

More specifically, the following storage periods apply:

Personal data:                                                                              Storage period:
- your identification and contact information
(name, address, telephone number, email address
or other contact details)                                                                    2 years
- electronic localisation information                                                   2 years
- your IP address and surfing behavior                                             2 years
- We can also consult identification and contact information
via external databases which we purchase and combine this
information with the data we have collected from you,
in order to obtain more complete or accurate information.               2 years

8 How do we protect your personal data?

We will implement the necessary administrative, technical and organisational measures for ensuring a level of security appropriate to the specific risks that we have identified. We protect your personal data against destruction, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed. More specifically, we have taken the following measures: SSL for data transport.

Further, we seek to ensure that we keep your personal data accurate and up to date. In view thereof, we kindly request you to inform us of any changes to your personal data (such as a change in your contact details).

9 What are your rights and how you can exercise them? 

You have the right to: 

information about and access to your personal data; 

rectify your personal data; 

erasure of your personal data ('right to be forgotten'); 

restriction of processing of your personal data; 

object to the processing of your personal data; 

receive your personal data in a structured, commonly used and machine readable format and to (have) transmit(ted) your personal data to another organization. 

To read more about these rights, and circumstances under which you can use these rights, in particular your right to object, please click here: link 

Finally, you have the right to lodge a complaint with local Data Protection Authority relating to the processing of your personal data by us. 

10 Use of cookies and social media plug-ins 

We use certain cookies and social media plug-ins on our website / web application. Some of them are essential to make our website / web application work, others serve to provide you a better, faster and safer user experience.

Cookies are small pieces of data that are stored on your computer or mobile device via your browser. On our website / web application, we use the following cookies:

- Necessary/ technical cookie 

Name of cookie: webalive-xxx-cookies-accepted 
Purpose of the cookie: This cookie is indispensable for the functioning of our website / web application and allows you to use certain parts of it. For instance, it allows you to navigate between the different parts of the website / web application, to fill in forms, etc. If you refuse these cookies, certain parts of the website / web application will not work, or will not work optimally.
Storage period: session

- Analytical cookie* 

Name of cookie: JSESSIONID
Purpose of the cookie: This cookie allows us to recognize the visitors of our website / web application, to count the number of visitors and to identify the way in which they navigate. This allows us to improve the user navigation and to ensure that visitors can faster and easier find what they need
Storage period: 2 years

* Please note that Google Analytics may be used without the prior consent of the website user, but only if certain conditions are met: (i) a data processing agreement is entered into with Google; (ii) the IP address of the website user is partly redacted; (iii) you do not share further information with Google; and (iv) you do not use Google Analytics in combination with other Google services. If this is the case, you must include this information in this paragraph of the Privacy Policy. 

- Functional cookie

Name of cookie: webalive-localhost-visit-language
Purpose of the cookie: This cookie makes it easier for our  website / mobile application  to work, makes it more pleasant for visitors, and ensures that you  have a more personalized browsing experience. For example, these cookies can remember your language preferences.
Storage period: 2 years 

Further, we use social media plug-ins. These enable us to recognise you on the basis of your social media profile and to import certain data (such as the identification and contact details or your profile picture). In addition, they enable us to use social media (LinkedIn, Twitter, Facebook, YouTube, Google+) 'share' buttons. More information in this respect is to be found in the privacy policy of your social media service.
In case you do not wish to establish a connection with your social media profile, please log out before using our website / web application.  

11 How can you manage / delete these cookies?  

All major internet browsers offer the option to manage the cookies that were installed on your computer or mobile device.

In case you do not wish that this website / web application places cookies on your  computer / mobile device, you may limit or delete these easily by adjusting you mobile or browser settings.  In addition, you can set you mobile or browser settings in such a way that you get a notification every time you receive a cookie on your computer or mobile device, so that you can decide whether you wish to accept this cookie or not.

Please note that when you disable certain cookies of which we are making use, the possibility exists that certain parts of our website / web application will no longer function properly and you will no longer enjoy an optimal user experience. 

12 Contact 

If you have any questions, comments or complaints in relation to this Privacy Policy or the processing of your personal data by us, please feel free to contact us at by regular mail at the attention of IKO Sales International NV, Irid De Gheselle, Marketing Manager at Truibroek 74, 3945 Ham, Belgium or via residential.europe@iko.com